Before you open a thread or send a support request, a few definitions save everyone a round of back-and-forth. These are the working meanings we use across the boards and the help desk.
When a member says "that valve is fine, just reseat it", that is a starting point, not a signed-off job. Anything involving the electrical distribution board, a gas line, or a geyser's pressure relief valve sits with a registered tradesperson. We say so plainly in the thread rather than letting you find out the hard way.
A watering schedule that works in Gauteng will drown a Cape Town bed in July. Posts tagged to the Western Cape, KwaZulu-Natal or the Highveld carry that context with them, so a reply from someone in a different province is read as a comparison, not a contradiction.
The help desk handles account trouble, a thread that vanished, a classifieds listing that needs removing, or a report about a reply that crossed a line. It does not diagnose your gate motor or balance your tax return. Those go to the relevant board, where the people who have done the job can actually see them.
You can browse every thread, the classifieds corner and the regional boards without an account. Signing up is only needed when you want to ask a question, reply, or list a spare part. That distinction matters when you are searching for an answer at 11pm and would rather not register just to read.
Threads promoting gambling, get-rich schemes or anything sold as a guaranteed return get closed. So do listings in the classifieds that are not tools, spare parts or household goods. If a reply reads like an advert rather than an answer, report it and the moderators will take it from there.
If a thread did not answer your question, or you are unsure which board your problem belongs to, the support desk is the shortest route to a human reply. We read everything that comes in, usually within one working day.
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Letters and returned spare parts go here. Please include your thread link so we can match it to the right conversation.
Best for account trouble, a locked thread or a post that vanished. For repair questions, the forum itself is faster because other members can weigh in.
Attach a photo if the problem is visual, a cracked fitting or a stained shirt, for example. It saves a round of back and forth.
Messages that arrive after hours are picked up the next working morning. During heavy load shedding, replies can slip by a few hours.
A few things come up again and again on the Support Desk. If your question is about how the forum works rather than a dripping tap or a dead gate battery, start here.
No. Every board, from home repairs to the regional Gauteng and KwaZulu-Natal sections, is open to read without signing up. You only need an account when you want to ask a question, reply to someone, or list a tool in the classifieds corner.
Load-shedding workarounds live under the household section, not the regional boards. Regional boards are for things that differ by area, like frost dates in the Highveld or salt air on the coast. If your question is about an inverter, a gate motor battery or a fridge that will not stay cold, the household section gets the fastest replies.
Yes, that is what the classifieds corner is for. Spare parts, hand tools, garden equipment and leftover building materials all get passed on there. Keep the listing specific: what it is, what condition it is in, and which province you are in so people nearby can respond.
Members will share what worked for them, but nobody here is your accountant or attorney. For a tax return that will not balance, treat the replies as a starting point and confirm the details with a registered professional. The same goes for anything involving a lease, a body corporate or an insurance claim.
Use the report option on the post itself, or reach the moderators through the contact page. Reports go to a small volunteer team, so give them the thread link and a short note about what is wrong. How we handle reports and personal information is set out in our privacy policy.